Sales Policy

Effective Date: January 17, 2025

Welcome to EARRINGS, where we prioritize exceptional products and customer satisfaction. This Sales Policy outlines the terms and conditions governing all purchases made through our store or website. By placing an order, you agree to these terms.

1. General Terms

  • All sales are subject to availability. While we strive to ensure all items are accurately represented and in stock, there may be rare occasions where an item is unavailable.
  • Prices and promotions are subject to change without prior notice.
  • By purchasing from EARRINGS, you confirm that the information provided, including billing and shipping details, is accurate and complete.

2. Pricing and Payment

  • Pricing: All prices are listed in USD and include applicable taxes unless otherwise stated. Shipping costs, if applicable, will be added at checkout.
  • Payment Methods: We accept major credit cards, debit cards, and other secure payment options. Payment must be completed at the time of purchase.
  • Payment Security: All transactions are processed securely to protect your personal and financial information.

3. Order Placement and Confirmation

  • Placing an Order: Orders can be placed in-store, online, or via phone by calling (440) 652-6907.
  • Order Confirmation: After placing an order, you will receive a confirmation email containing the order details. If you do not receive this email, please contact us at contact@jewelsplendorr.com.
  • Changes to Orders: If you need to modify or cancel an order, contact us immediately. Once the order is shipped, changes or cancellations cannot be made.

4. Shipping and Delivery

  • Shipping Options: We offer various shipping options, including standard and expedited delivery. Costs and delivery times depend on the destination and shipping method selected.
  • Delivery Timeframes: Most orders are processed within 2–3 business days and delivered within 7–10 business days.
  • Shipping Address Accuracy: Ensure your shipping address is correct. EARRINGS is not responsible for delays or lost packages due to incorrect or incomplete addresses.

5. Returns and Exchanges

Refer to our Return Policy for detailed information about returning or exchanging items. Items must meet return eligibility criteria, and customers are responsible for return shipping costs unless the return is due to our error.

6. Promotions and Discounts

  • Promotional Offers: Discounts, sales, and promotional offers are valid only during the specified period and cannot be applied retroactively.
  • Limitations: Promotional codes cannot be combined unless explicitly stated.
  • Exclusions: Certain products may be excluded from promotions. Details will be provided during the promotional period.

7. Custom Orders

We offer customization services for select products. Custom orders require full payment upfront and are non-refundable. Delivery times for custom pieces will be communicated upon confirmation of the order.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund as necessary. To expedite the process, provide photos of the item and the packaging.

9. Limitation of Liability

EARRINGS is not liable for:

  • Delays caused by external factors such as shipping carrier issues or natural disasters.
  • Minor variations in product appearance due to the handmade nature of certain items.

10. Contact Information

For questions about our Sales Policy or assistance with your purchase, please reach out to us: